Shipment & Returns
To provide you with your order (s) as soon as possible, we use my parcel from DHL for our shipments. With the always up to date track & trace information you can track your package (s) from door to door. Handy for you and for us.
Flexible delivery service!
Ordered today is shipped immediately and in almost all cases delivered tomorrow. If a product is not in stock, we will contact you to inform you of the expected delivery time. Orders are delivered from Monday to Saturday as standard. Orders placed on Sunday are processed on Monday and are therefore delivered on Tuesday.
Free shipping from € 45.00!
Orders from € 45.00 are shipped for free! For orders less than € 45.00, we ask a fee of € 6.95 per shipment.
Return shipments are also perfectly arranged with our fully automated return solution.
Do you want to cancel and / or withdraw from the agreement, are you not satisfied with the delivered product, does the product not work, or is the article broken? Then you can return or exchange the item without giving any reason within the reflection period of 14 calendar days. Before returning anything, we recommend that you read our general and the following conditions carefully:
- Items must be returned to us complete, unused and undamaged in the original packaging.
- Check after receipt of your order: immediately after receiving your order, check whether the items are undamaged, complete and delivered according to the invoice. If this is not the case, you must notify us within 24 hours of receipt via email@example.com. When you use the items, the delivery is accepted and can / can no longer be exchanged or returned.
- Fill in the return form below within 14 days or send an email to our customer service; firstname.lastname@example.org. After registering your return, you will receive the next steps during the opening hours of our customer service by email.
- Pack the items carefully. Stick the shipping address clearly visible on the box.
- Take the package to a post office near you. You pay the shipping costs at the post office. We ask you to keep the shipping receipt. If you have any questions, you can ask our customer service by sending an email to email@example.com stating complaint / return shipment.
- Consequences of the revocation: if you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of delivery and / or payment other than the cheapest standard delivery offered by us) immediately and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract and we have received the goods delivered by us in their original condition. We will refund you with the same payment method that you used to perform the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such refund. We will not issue a refund before the items are received in good condition. You send the items in any case within 14 days. Calculated from the day that you have notified us that you are exercising your right to terminate the agreement.
- You must always register a return by email via firstname.lastname@example.org. This e-mail must contain the following information: Order number, Date of order, your personal data, article, article number and number. In addition, we would also like to receive a reason for return. If registered, you can return your package. Return address: Airogroup B.V., Industriestraat 7, 9502 EJ Stadskanaal (The Netherlands). The returns are for your own account if the delivery from our side is not damaged or delivered incorrectly.
- Costs for depreciation will be charged to you if these have been irrefutably caused by use and / or careless packaging.